Loading. Learn More. Choose Microsoft Outlook and ServiceNow as your apps: Once you've logged in, choose Microsoft Outlook and ServiceNow as your apps from the list of available apps. Under PagerDuty API requests customization check the Use MID Server checkbox. Select Enter a bot ID and then enter your bot ID. It boosts productivity for the organization as employees get seamless self-service and allows agents to settle cases quickly. Process –. Select New to create a new Scripted REST service. Enables end users to engage with Virtual Agent and live agents within the Microsoft Teams messaging app. New ServiceNow Employee Center integration with Microsoft Teams meets employees where they are. Use the. Unify your approach to hyperautomation with API integration and robotic process automation. Legal Service Delivery. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. In the end, you’ll likely reduce your costs for maintaining your production instance becauseThe PagerDuty + ServiceNow certified integration takes a HybridOps approach to digital transformation: ServiceNow teams with multiple operating models can collaborate more effectively to address critical incidents in real-time. Automate on a single platform Simplify your approach to hyperautomation across the enterprise by keeping integration, RPA, intelligent document processing, and unified insights all on a single platform. ServiceNow Integration Hub is the bridge connecting and empowering ServiceNow products to accelerate data availability and workflow connectivity across any system. How search works: Punctuation and capital letters are ignored. ServiceNow projects. The video below is an example of an IT support bot that was built using AtBot to combine the powers of Microsoft Cognitive Services, Power Automate, Teams and ServiceNow. Create the Microsoft Teams developer account and Azure app. Learn how to install ITSM and HRSD integrations for Microsoft Teams and enhance your service delivery and employee experience. Set up your ServiceNow instance to integrate Microsoft Teams applications. First, ensure that you have a valid account for both Microsoft Teams and ServiceNow, as well as access to Power Automate. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. 3. The new app includes: Meeting. Prebuilt orchestration Combine human processes and. Quickly connect. Jira ServiceNow Integration Use Cases. Read why one ServiceNow customer adopted Microsoft Teams, their 4 tips to a smooth rollout, how they achieved 100% adoption in 3 months—and what you can learn. Create a script to uninstall Microsoft Teams. Robust Security Measures – We Don’t Store Your Data. After you configure the connector and index content from ServiceNow, end users can search for those articles from any Microsoft Search client. By integrating development and operations teams and adding automation, organizations can improve collaboration, work culture, and ultimately productivity. Contact Sales. New ServiceNow Employee Center integration with Microsoft Teams meets employees where they are. And we challenge existing procedures and behaviours. Daily Project Status sent to MS Teams as required based on the data of a project in ServiceNow. Deliver legal services for your enterprise at the speed of the business. Route issues to a chatbot automatically. “ServiceNow’s integration with Azure OpenAI Service is a great example of empowering customers to improve productivity and faster time to value with generative AI,” said John Montgomery, Corporate Vice President, AI Platform Microsoft. If you have Employee Center Pro installed in your environment, the Employee Center Pro is available in Microsoft Teams. This provides the functionality to Auto Import chats from Microsoft Teams to ServiceNow. Why Implement PPM and Teams Integration? It simplifies the task for the Project Managers to create, manage. For example, you can choose "New Email" as the trigger for SharePoint and "Post a Message" as the action for ServiceNow. Step 1: Authenticate Microsoft Teams and ServiceNow. Boost productivity by keeping developers in their favourite tools. Use the Conversational Integration apps for Slack, Microsoft Teams, and Workplace from Facebook, available fromIntegration Hub and Automation Engine Overview This overview is applicable to Customers with a stand-alone Integration Hub subscription or with an Automation Engine subscription that includes Integration Hub entitlements. Help them locate colleagues and easily collaborate. Joint customers include global digital business and IT services company NTT Data. You can view all the imported work items and sprints in the Agile Development application. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Use your ServiceNow Virtual Agent application to install and configure Conversational Integration with Microsoft Teams. Designing integrations and deciding on the right methodology. May 05, 2020. Solve common challenges instantly with out-of-the-box solutions to common ServiceNow automation patterns, all on the same platform. Docs. Users must have an active ServiceNow account with Virtual Agent capabilities to use this application in Teams. At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case. ServiceNow administrator must setup the integration with teams for using the Now Virtual Agent services across your enterprise. A CI represents an item under configuration management, such as a router, a server, an application, a virtual machine, a container, or even a logical construct such as a portfolio. Integrating ServiceNow with Microsoft Teams - Product Documentation: Tokyo - Now Support Portal. When installing Conversational Integration with Microsoft Teams, the Now Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release. A Salesforce-ServiceNow integration can help teams achieve all this with the least possible fuss. Legal Service Delivery. ARMONK, NY and SANTA CLARA, CA, October 15, 2020 – IBM (NYSE: IBM) and ServiceNow (NYSE: NOW ) today announced an expansion to their strategic partnership designed to help companies reduce operational risk and lower costs by applying AI to automate IT operations. While ServiceNow can be very effective in ITSM and enable enterprise workflows, when it comes to collaboration, Microsoft Teams is a leader in its field. It allows for increased productivity, lower costs, and improved end-user satisfaction. Special characters like underscores (_) are removed. A PagerDuty Admin must follow the below steps to authorize PagerDuty to connect to Teams: a. Help capture knowledge, enable self-service, and improve employee satisfaction. Customers such as the NBA and WNBA implemented ServiceNow’s Employee Workflows to help them manage the health and safety of players and employees, and used Microsoft Teams to give their. Platform owners and teams. Deliver great employee experiences with ServiceNow and Microsoft Teams. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Learning Build skills with instructor-led and online training. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Visual Task Boards turns any list into a Kanban-like task board, offering an intuitive, graphical alternative for working with any ServiceNow application. Go to ServiceNow instance where Microsoft Teams needs to be linked and create a new user record on the instance and set the UserID to the UserName (without the domain. More then one session of Live Coding Happy Hour ended in failure specifically because of my inability to grasp a) what was happening at all in the OAuth and Credentials data model and b). Teams PagerDuty ServiceNow Remote Instance (formerly eBonding Zoom Utility Actions Vonage Workfront Workplace from Facebook Professional Agent Client Collector Ansible Docker F5 BIG-IP GitHub GitLab Gremlin Infoblox. All an employee has to do is ask for. To set up a Bi-Directional ServiceNow Webhook Jira Flow, perform the following steps: Note: Users will be required to have an admin role to perform the listed steps successfully. Proven best practices for implementing ServiceNow integrations Integrating your ServiceNow solution with other systems can help you expand your range of capabilities and realize even more value. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Loading. When the developers resolve the issue, the integration passes the updates back to ServiceNow, alerting the support team to inform the customer that the issue has been. Name your new resource. efficiencies, and rebrand your ServiceNow team, so you can accelerate your business outcomes. Known synonyms are applied. Employees can chat with a Virtual. Deliver AI-powered self-service for common requests. ServiceNow today announced a new collaborative app for its Employee Center that integrates with Microsoft Teams. Connect Virtual Agent to packaged integration solutions for password reset, client software distribution, access. Realize the value of the ServiceNow and Microsoft Teams Integration. Empower business users with codeless flow components built for reuse. Plus, with its seamless integration with other Microsoft products, such as Office 365 and SharePoint, Microsoft Teams can help streamline your organization's workflows and improve. No need to wait for an available live agent. After selecting the trigger and action, connect your ServiceNow and Workday accounts to Appy Pie Connect. We’ll show you how to integrate ServiceNow with Microsoft Teams to enable your connected enterprise. For teams in IT, support, or other areas, the connector makes it easier to create real. Impact Accelerate ROI and amplify your expertise. How search works: Punctuation and capital letters are ignored. Microsoft Teams and ServiceNow integrations couldn’t be easier with the Tray Platform’s robust Microsoft. ServiceNow Agile Development enables your organization to plan, work,. Notify connector for Microsoft Teams provides support for conference calls on the Now Platform for rapid communication with internal team members, customers, and contractors. Solve common challenges instantly with out-of-the-box solutions to common ServiceNow automation patterns, all on the same platform. Partner Grow your business with promotions, news, and marketing tools. Plus, with its seamless integration with other Microsoft products, such as Teams and SharePoint, Power Automate can help streamline your organization's workflows and improve collaboration. Set up your ServiceNow® instance for the Microsoft Teams integrations. Enter the following details: Name: The webhook title in @mention tab. “ServiceNow has provided frictionless ways for colleagues to handle their IT; it has removed a lot of mundane tasks and certainly made onboarding new colleagues much easier during a time of rapid growth. ServiceNow Delivers New Native Workflows in Microsoft Teams to Power the Future of Work. Make sure to install the fix-script as well. Impact Accelerate ROI and amplify your expertise. Opening an incident in any of our cloud services will send a notification to a specific channel where teams can stay in the loop, reduce context switching, and keep the lines of. 7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365. b. Deliver legal services for your enterprise at the speed of the business. Send us your questions, or navigate to customer or partner support, find our offices, talk to media or analyst relations, get pricing, and more. Discover Solution Watch Video. Santa Clara, Calif. The reason behind it is the company’s needs to easily transfer crucial business data such as events, incidents, change requests, and service requests between the IT teams and synchronize them in real-time. This allows them to stay within Microsoft Teams but still get data into the right system. ServiceNow is again extending the presence of Microsoft Teams, which is available with the new Now Platform Rome release. Download the e-book. The Azure global Admin temporarily gave the ServiceNow Admin, Azure Global Admin rights only during the integration setup. DevOps integration is based on automating infrastructure and workflows, allowing for the continuous delivery of applications into production, and constantly measuring application performance. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests,. Data Visibility, mirroring ServiceNow and Azure. Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. Seismic's integration can provide content recommendations, collaboration, task automation, and engagement intelligence for Copilot users across the meeting experience. Click “Try it free” and start your free trial. How search works: Punctuation and capital letters are ignored. A PagerDuty Admin must follow the below steps to authorize PagerDuty to connect to Teams: a. With Now Virtual Agent you can: Execute routine ServiceNow actions via chat. It drives productivity for the entire enterprise as employees get seamless self-service and agents can resolve their cases faster. Here are the top five reasons customers love our Jira Azure DevOps integration: No Technical or API Expertise Needed. POPULAR POSTS. The most relevant topics (based on weighting and matching. Microsoft Teams also helps our partners grow their businesses. How search works: Punctuation and capital letters are ignored. Partner Grow your business with promotions, news, and marketing tools. Link end-to-end digital workflows to popular business apps with ready-made Integration Hub spokes. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Playbooks for Customer Service Management. Many, for example, have turned to virtual agents, AI-powered enterprise. Eliminate friction between dev teams and ITSM processes with the Integration Hub connector to Jira. Employee Service Management provides connected digital workflows, such as automated onboarding processes, that give your new hires everything they need to succeed from day one. Quickly connect workflows to critical business systems and simplify cross-enterprise automation. Equip teams with tools to automate incident reporting and investigation. Get in touch with us. Keep your hybrid workforce engaged and productive. Featured Capabilities. Learn More. Employee ServiceNow and Teams integration – A game-changer! Allowing users to open the tickets within Teams is much easier and more effective for all. Special characters like underscores (_) are removed. Seismic's integration can provide content recommendations, collaboration, task automation, and engagement intelligence for Copilot users across the meeting experience. ServiceNow is a company that provides service management software as a service. Set up your ServiceNow instance to integrate Microsoft Teams or Microsoft 365 applications. In Developer Portal, select Apps, and select New app. . Impact Accelerate ROI and amplify your expertise. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Deliver legal services for your enterprise at the speed of the business. Rome, the latest ServiceNow platform update, went live on. In this section, we’ll take a deep dive into a few examples of Jira ServiceNow integration based on how teams use these systems. Connect teams to ServiceNow. Become a Certified System Administrator. When installing Conversational Integration with Microsoft Teams, the Now Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release. For example, the ServiceNow Virtual Agent integrates with Microsoft Teams for bot-to-bot interactions. Boost productivity with automated, cross-functional workflows; artificial intelligence; and consumer-like user experiences. This article covers checkllist to follow while integrating and configuring ServiceNow for Microsoft Teams (IT Service Management integration with Microsoft Teams/HR Service Delivery integration with Microsoft. Impact Accelerate ROI and amplify your expertise. Save employees time and frustration—and. By meeting employees where they are with a single unified portal in Teams, the Now Mobile app helps. Impact Accelerate ROI and amplify your expertise. Contact Us. Get Started. Discover Solution Watch Video. efficiencies, and rebrand your ServiceNow team, so you can accelerate your business outcomes. The IT and workforce management platform provider has announced with Microsoft its third Teams integration partnership in two years. By modernizing your hybrid work environment, you’ll create a positive, highly connected experience for employees and customers. Special characters like underscores (_) are removed. Teams that use ServiceNow for automating incident management can add a flow to automatically create a task in Asana when a specified condition is met. Use the Conversational Integration with Microsoft Teams app, available from the ServiceNow Store , to associate your instance with Microsoft Teams. 4) A Microsoft Teams integration for the ServiceNow Virtual Agent helps employees troubleshoot and seek support via chat within a Teams App. . The ServiceNow contact center integration allows helpdesk agents to receive and send calls, chats, emails and video. Project Portfolio Management is available with Strategic Portfolio Management. Click here for a sneak peek of the new appearance and improvements. Known synonyms are applied. ServiceNow Request Management delivers employee self-service through a published catalog of services, automated workflows, and service level agreements. Learn More. Integration Hub. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Details of your import requests are available in the Azure DevOps Import Requests related list. The right ServiceNow GitHub integration can automatically filter issues from the support team and copy them into the developers’ issue tracking system on GitHub. ServiceNow helps teams proactively manage and respond to business-critical incidents. IT developers can create reusable. If you are using ServiceNow to help manage your internal IT infrastructure, the integration between the two products makes it very simple for your teams to collaborate and improve overall efficiency. Automate routine tasks to boost collaboration, improve employee. Quickly connect workflows to critical business systems and simplify cross-enterprise. Deliver legal services for your enterprise at the speed of the business. Scalable, secure, simple to use, and easy to customize, Integration Hub employs out-of. Virtual Agent. Documentation Find detailed information about ServiceNow products, apps, features, and releases. ServiceNow’s digital workflows can become a crucial part of an organization’s SIAM model, especially in a modern economy increasingly fuelled by online activities. Loading. Created specifically to improve digital workflows, ServiceNow is a cloud-based platform that updates the way your employees interact and collaborate. ”. Improve outcomes by optimizing process flows to streamline work. ServiceNowとMS Teamsを連携することで、MS Teams側からVirtual Agentを利用可能になります。 また、連携後はServiceNow上で作成したトピックについてMS Teamsでプレビューすることも可能です。 連携設定. On the Run script screen, change the in scope to global. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Teams Action – Posts a message to the project channel or team whenever an Action is created with priority 1-Critical or 2-High,. Navigate to the System Web Services section in ServiceNow and select Scripted REST APIs. Legal Service Delivery. Daily Project Status sent to MS Teams as required based on the data of a project in ServiceNow. Designed for: Executive sponsors. 1. September 22, 2020. Escalate unanswered questions into cases manually or automatically using workflows. Bucher + Suter AG Provide augmented reality remote support to service management teams for enhancing the customer, employee, and field staff experiences. 4)A Microsoft Teams integration for the ServiceNow Virtual Agent helps employees troubleshoot and seek support via chat within a Teams App. Use leading-practice workflows to proactively feed the business with critical data. Major, P1 incidents and cases to specific Microsoft Teams channels to. This opens up this new layer of collaborative integration. The ServiceNow Communities application built on the Now Platform enables users to communicate and collaborate for instant sharing of ideas and knowledge. These new capabilities were introduced in the Rome release. After you complete installing the self-configured bot on the ServiceNow instance, modify and upload the manifest file to provide the information that is required. Add a Name to your REST API and set the API ID to azureservicehealth. By modernizing your hybrid work environment, you’ll create a positive, highly connected experience for employees and customers. ITSM is a strategic approach to IT management, with a focus on delivering value to customers. Special characters like underscores (_) are removed. The new app includes: Meeting. ; Data Archive for ServiceNow – Archive ServiceNow data within your preferred repository. This new Employee Center app will provide employees a single, unified portal to find information, get help across departments – including IT, HR, facilities, procurement and legal. RESTful web services allow ServiceNow to interact with other applications. Map the fields: Once your accounts are connected, you will need to map the fields for your trigger and action. Oct 3, 2023 | Inside Track staff We’re using Microsoft Teams and the ServiceNow Virtual Agent to modernize the way our internal customer support agents deliver a more efficient and customer-centric support. Become a Certified Application Specialist. The foundation for agile service management. Offered through the Now Virtual Agent, the ServiceNow integration allows you to perform routine tasks in ServiceNow from directly within teams. Known synonyms are applied. With a free Microsoft Teams account, you can chat with colleagues, make voice and video calls, share files, and collaborate on projects from anywhere. Knowledge-Centered Service (KCS) v6 verified Bring KCS best practices to your organization. Loading. The integration provides ultra-easy collaboration while streamlining. Cyberattacks against financial services have increased by more than 70% since 2017. Featured Capabilities. Identify and solve issues before they occur with cross-team automation workflows. Partner Grow your business with promotions, news, and marketing tools. Known synonyms are applied. Release management incorporates goals and long-term strategic planning, as well as the individual tactical. Notify provides workflows that shorten the timeline for mobilizing resources to begin working on an incident or task by alerting the required stakeholders for. Jira and ServiceNow are both excellent platforms that offer different features to their users. Known synonyms are applied. At ServiceNow, our customers are at the core of everything we do. Habanero helps evaluate your environment and organizational readiness to maximize your licensing and opportunities to optimize experiences in Teams. Build a new plugin or update an existing Teams message extension or Power Platform connector to increase users' productivity across daily tasks. Learning Build skills with instructor-led and online training. November 14-17, Seattle, WAThe integration of Adaptive Cards, Power Automate and Microsoft Teams provide a rich and immersive experience that allows for data to be captured in real-time without having end users needing to access other tools like ServiceNow to create a ticket. Keep up with new entrants and disruptive. Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. When using the Now Virtual Agent app in MS Teams / Slack, users who try to initiate a chat the first time are prompted to Link to ServiceNow or Continue as guest as shown in below image. Automate and connect anything to ServiceNow. The Trustworthiness and Governance Lab works with internal teams at ServiceNow to. Choose a trigger and an action: Next, choose a trigger and an action for your integration. Joint customers include global digital business and IT services company NTT Data. And/Or Install HR Service Delivery integration with Microsoft Teams application on your ServiceNow Instance. Prebuilt orchestration Combine human processes and. How search works: Punctuation and capital letters are ignored. Let's take a look at the integrations best suited for companies with existing implementations. For example, you can request Integration Hub to call external. View the history of chat conversations related to the record. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Follow the on-screen instructions to enter your login credentials and authorize the connection. Integration Hub. Schedule demo Watch video. Now with ServiceNow, Microsoft Planner and Microsoft Teams integration into Microsoft Secure Score this experience has been streamlined and automated. Integration Hub. ServiceNowではIntegrationHub にSlack Spoke, Microsoft Teams Spoke その他メッセージ送信するアクションがありますが、 別のサブスクリプションが必要なので、RESTメッセージを使用して実装できないか調べてみました。 プラットフォーム. As we’ve seen throughout the pandemic, the combined power of business agility and collaboration has never. If Virtual Agent transfers a conversation to a live agent, the agent can respond to Microsoft Teams messages in the ServiceNow Workspace application. Integration Hub. Learn More. Auto-generate the manifest file for uploading on Microsoft Teams. Read more about the ServiceNow integration for. Virtual Agent. Legal Service Delivery. ServiceNow has adopted Microsoft Teams and Microsoft is using ServiceNow IT Service Management and Virtual Agent with Teams integration. This way, you can quickly. A flexible Jira ServiceNow integration can help teams work together more efficiently, and using the right tool can make the integration as effective as possible. See KB article KB1225842 for more information. Teams is the fastest growing Microsoft app with a user base exceeding 145 million . Benefits of workspaces. Accelerating innovation is a core focus and this is where ITIL 4 becomes a strategic move. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. Learn More. Choose between self-configured app and pre-published app configuration. Learn about how you can take ServiceNow features, like Employee Center and Virtual Agent. Enable conversations between Sidebar and Microsoft Teams users by integrating Sidebar with Microsoft Teams. 1 integration is for IT and 1 is for HR. Connect Virtual Agent to packaged integration solutions for password reset, client software distribution, access management and others. Achieve maximum use from both platforms with a seamless, powerful integration of ServiceNow and Cisco Contact Center. With the Rome release, Employee Center is available within Microsoft Teams. Developers can use IntegrationHub to build integration actions to execute commands against external platforms. Paris. Contact ServiceNow. Reduce cost and complexity for ServiceNow integrations. Automate routine tasks to boost collaboration, improve employee. Why Servicenow And Microsoft Teams Integration Is A Gamechanger. 3. Create the Microsoft Teams developer account and Azure app Create the Microsoft Teams account and Azure app as part of the Sidebar with Microsoft Teams integration. McConnell said ServiceNow built Employee Center to be a. Collaboration using Microsoft Teams is available for the following task records in Service Operations Workspace. Automate and connect anything to ServiceNow. Good morning, My company is slowly starting to integrate our Teams Conference Rooms into the Microsoft Teams Rooms Pro Management portal (MTR). Configure ServiceNow to integrate with the Splunk platform. Equip teams with tools to automate incident reporting and investigation. Completing a successful integration implementation. Safeguarding ServiceNow Data: A Comprehensive Guide to Backups and Restoration. We actually just launched 3 integrations with Microsoft Teams. Learn More. - Support and Troubleshooting - Now Support Portal. The IT Service Management integration with Microsoft Teams application includes the following additional capabilities: Actionable notifications – for approval and comments on tickets. The ServiceNow integrations with Microsoft Teams help users to create a better, more connected experience for their customers. Learn More. Learn More; Products. With Seismic, a global leader in sales enablement, sales teams can ask for Copilot to search for playbooks and other helpful assets to help drive deals and. Choose a trigger and an action: Next, choose a trigger and an action for your integration. Deliver AI-powered self-service for common requests. Notify provides workflows. 3. Impact Accelerate ROI and amplify your expertise. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. Defining your integration needs. Learning Build skills with instructor-led and online training. In this course, you will configure ServiceNow to be both a web service provider and a web service consumer. Now with ServiceNow, Microsoft Planner and Microsoft Teams integration into Microsoft Secure Score this experience has been streamlined and automated. Virtual Agent feature support in Microsoft Teams conversations. Automate and connect anything to ServiceNow. Customers such as the NBA and WNBA implemented ServiceNow’s Employee Workflows to help them manage the health and safety of players and employees, and used Microsoft Teams to give their fans a virtual seat when the leagues resumed play and completed the 2020 season. Quickly connect workflows to critical business systems and simplify cross-enterprise automation. Workforce Optimization is available with these ServiceNow ® products. Use your ServiceNow Virtual Agent application to install and configure Conversational Integration with Microsoft Teams. Automate asset workflows at each stage of the asset lifecycle. To customize rings in the Teams Rooms Pro Management portal, go to Updates in the left navigation menu. Realize the value of the ServiceNow and Microsoft Teams Integration. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Get in touch with us. Equip teams with tools to automate incident reporting and investigation. Microsoft Teams spoke - Product Documentation: Tokyo - Now Support Portal. Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations.